Ordering Policies
Effective date: October 18, 2026
About these policies
These policies cover prepaid boards and trays ordered through the À La Carte Charcuterie app. Separate catering and event services follow their agreed quotes or contracts. For help with an app order, contact Hiba at 313-938-4166 or info@alacartecharcuterie.com.
Prices and confirmation
Prices are in US dollars. Review your items, requests, contact details, pickup or delivery time, and final total, including applicable fees and tax, before paying. App orders are paid in full through hosted checkout. A quote does not confirm an order or reserve a time. Closing checkout or returning to the app does not confirm payment; your order is confirmed only after payment has been verified.
Scheduling and fees
Pickup is free. Delivery is available within our supported US service area and available times. App ordering is not currently available in Canada. Fulfillment times use Detroit time.
A $20 rush fee applies to orders scheduled less than 48 hours away. Delivery is priced by driving time from the fulfillment location: $20 for up to 30 minutes, $30 for more than 30 and up to 60 minutes, and $55 for more than 60 and up to 90 minutes. Delivery beyond 90 minutes is not offered. Applicable delivery and rush fees are shown before payment.
App launch offer
When the app launch offer is active, eligible board prices receive 15% off. The discount is shown in your quote before payment. Delivery and rush fees are not discounted; applicable tax is calculated at checkout.
Customer cancellations
Cancel at least 48 hours before your scheduled pickup or delivery time for a full refund. If you cancel less than 48 hours before that time, we retain the full amount paid. Contact Hiba to request a cancellation. These rules apply to customer cancellations. Business cancellations and problems with an order are addressed separately below.
Order changes
Contact Hiba if you need to change your order. A change is confirmed only when the updated details are agreed with you. If you decide to cancel instead, the customer-cancellation policy applies.
Substitutions
We may make substitutions and will notify you of any substitution. Substitutions must preserve the dietary and allergen requirements agreed for your order. A substitution does not authorize a change to those requirements. A substitution notice does not, by itself, confirm that an allergy can be accommodated.
Pickup
Collect your order at your selected pickup time. You have a one-hour grace period from that time unless Hiba has agreed to a different pickup time with you by text. If a different time is agreed, the grace period starts then. If the order remains uncollected after the grace period, we reserve the right to retain the full amount paid. Contact Hiba if you expect to be late; a request alone does not change your pickup time.
The pickup grace period does not extend the safe storage or serving time for food.
In person delivery
Delivery must be handed to a person at the agreed location and time. We do not leave boards unattended. If the recipient is unavailable to receive the order, the board returns with us and we retain the full amount paid. This rule does not apply to a failure by À La Carte to provide the agreed delivery.
Business cancellations
If À La Carte cancels your paid order, you will receive a full refund of the amount paid, including fees and tax.
Order problems
Contact Hiba promptly if your order is incorrect, missing an item, or raises a food-safety concern. Do not eat food you suspect is unsafe. Hiba reviews each reported issue individually. Refunds, replacements or other responses for these issues are considered case by case, subject to applicable law. Customer-cancellation and missed-handoff rules do not determine the remedy for an order problem or limit your applicable legal rights.
Allergies and dietary requests
Products may contain food allergens, and cross-contact may occur. A dietary selection or written request, including an allergy note, does not confirm that it can be accommodated. You can continue to checkout with a note, but payment does not confirm allergy accommodation. Contact Hiba to discuss ingredients, preparation and any dietary or allergy requirements for your specific order. We do not guarantee allergen-free food.
Refrigeration and handling after handoff
All boards are kept refrigerated until pickup or delivery handoff. After handoff, you are responsible for storing, transporting and serving the food safely. We are not responsible for spoilage caused by improper storage or handling after handoff. This does not limit your applicable legal rights or excuse a problem that existed before handoff.
Keep refrigerated until serving. After pickup or delivery, please refrigerate promptly and follow any storage or use-by instructions included with your order.
Privacy and messages
The separate Privacy Notice explains how order details, contact information and notes are used. Agreeing to these policies or acknowledging the privacy or allergy notice does not subscribe you to marketing.
Google Maps delivery calculation
Delivery quotes use Google Maps Platform to calculate driving time from our fulfillment location to the delivery address you provide. Use of these Google Maps features and content is subject to the then-current Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps/) and Google Privacy Policy (https://policies.google.com/privacy).