Privacy Notice
Effective date: October 18, 2026
About this notice
This notice explains how A La Carte Charcuterie LLC uses information when you use our iPhone app and its online ordering service. Hiba, the business owner, handles privacy and deletion requests at info@alacartecharcuterie.com. You can also contact Hiba at 313-938-4166 with privacy questions.
Information for your order
When you ask us to check an order or delivery fee, we receive your name, email address, phone number, selected items and quantities, ingredient choices, written requests, requested pickup or delivery time, and delivery address if you choose delivery. This happens before payment. We use this information to calculate and check your order, arrange fulfillment, verify payment, send transactional receipts and help with order questions.
We record the policy version and acknowledgments associated with your quote. If you continue to payment, we also keep checkout and order references, payment status, amounts and tax needed to verify and manage the order.
Only include information needed for your order in written requests. Dietary choices and any allergy information you choose to include are part of the order details. They can appear in our order records and in customer and business receipt emails. Payment does not confirm that an allergy can be accommodated.
Our native app does not ask for access to your device's contacts, camera, microphone, photo library or GPS location. The address used for delivery is the address you enter.
Information kept on your device
Your cart, including written item requests and dietary choices, is saved in device-only iOS Keychain storage that is available while your device is unlocked. A checkout recovery reference and its cart snapshot are saved there before the app requests a payment checkout. The record is updated with the hosted checkout reference and URL when they are available, so an interruption can be checked without starting another checkout. The app does not synchronize these saved records through iCloud Keychain.
You can remove items from your cart. The saved checkout recovery information can be removed once the service confirms payment, verifies that checkout was safely canceled, or confirms that checkout was never created. Until then, it stays available for recovery. Contact us if payment remains unresolved. Removing local cart items does not erase information already sent for a quote or order.
Security and request limits
Our ordering service processes the IP address associated with a request to help limit automated abuse. It stores a hashed identifier for a short time bucket and a request count. Hashing does not make your other order information anonymous. Earlier checkout records may contain hashed email or phone identifiers from a previous abuse-control design; the current design no longer creates those contact hashes.
Service providers and receipts
We use Cloudflare to run the ordering service and store quote and order records, Wix for hosted checkout, order processing and abandoned-checkout reminder emails, Google Maps Platform Routes to calculate delivery driving time, and Resend to send transactional receipt emails. We send these providers information for the functions described here. Their handling of that information is also governed by their own applicable policies. The business also receives order emails. Email copies remain subject to the relevant mail provider and mailbox retention practices.
If you leave a hosted checkout unfinished, Wix may use your checkout contact and cart information to email you a reminder to complete your purchase. A reminder may be sent when checkout is marked abandoned, with another a day later. These reminders are separate from paid-order receipts and do not confirm payment or reserve a fulfillment time.
Wix reminder emails include a small tracking image that may record when an email is opened, helping us measure reminder performance.
Wix Payments is our connected payment provider.
Wix-hosted checkout may use cookies and similar technologies for security, fraud prevention, checkout functionality, performance and error diagnostics.
Card entry takes place in Wix-hosted checkout, displayed in a Safari view within the app. The native app and our ordering code do not collect your full card number. We receive order and payment-confirmation information to verify your purchase.
Our internal paid-board warning email contains only the fulfillment date and the paid-board count. It is sent to the business when that date reaches the app's operational warning target. This warning contains no customer names, addresses or order notes.
Google Maps delivery calculation
When you request a delivery quote, our server sends the delivery address you enter and our fulfillment origin to Google Maps Platform Routes to calculate driving time. It does not send your name, email, phone number or order notes in that routing request. Google processes information under its own policies, including technical request logs. The delivery-calculation feature uses Google Maps Platform and is subject to the Google Maps End User Additional Terms of Service and the Google Privacy Policy.
Google Maps End User Additional Terms of Service:
https://maps.google.com/help/terms_maps/
Google Privacy Policy:
https://policies.google.com/privacy
Retention and deletion
We assess retention based on the record and its purpose. Order and contact details, including dietary choices and written requests, may be needed to fulfill an order, answer questions or resolve an issue. Checkout and payment references, amounts and policy acknowledgments may be needed to verify payment, reconcile an interrupted checkout, handle a refund or dispute, or meet an applicable accounting or legal requirement. Receipt and support messages may be needed for order follow-up. Security records help prevent misuse of the ordering service. When reviewing a deletion request, we assess whether those purposes still require each linked record or whether its content can be removed or reduced. We explain any information we retain and the reason for retaining it.
An unused quote expires after up to ten minutes. That ends the quote's validity; it does not mean the submitted information is immediately deleted. Our service does not currently apply an automatic age-based deletion deadline to created or unresolved checkouts, paid orders or saved receipt bodies.
The service can retain a minimal quote-recovery record consisting of a hash of the quote reference, its terminal status and original expiry time. This prevents a late request from starting checkout on an abandoned quote and allows an app returning after an interruption to check whether checkout started. These minimal records currently have no automatic deletion deadline. They can remain linked to a saved device reference or other records and are not treated as anonymous. We review requests involving these records without removing protections needed to prevent a duplicate or unresolved payment.
Deletion from an active system does not necessarily remove provider recovery copies, separate exports or copies of an email in a recipient's mailbox at the same time. We assess copies under our control and applicable provider options when handling a request, and explain any remaining limits. We do not promise immediate permanent deletion from every system or backup.
Your privacy choices
You can browse the native app without creating an app account. To ask about, correct, access or request deletion of information used for your order, email Hiba at info@alacartecharcuterie.com. You can also call 313-938-4166 for help with a request. Include the contact information used for the order and, if available, the order reference. Do not send card numbers, passwords or identity documents in your initial request.
Hiba handles requests manually. Before disclosing or changing information, we verify the request using the existing order contact information and relevant order details. If that is not enough, we ask for proportionate additional verification before proceeding. We review only records linked to your request, including relevant ordering-service records, Wix records, receipt and checkout-reminder emails, business mailboxes and any known exports.
We review which information can be corrected, provided, removed or reduced and which records need to remain for a specific justified purpose, such as an unresolved payment or a requirement that applies to the business. We carry out available appropriate changes or seek the relevant provider's assistance, then explain the outcome, any retained information and its reason, and any steps still pending. A request is not a promise of instant deletion. We keep a limited record of the request and its outcome so we can follow up and avoid undoing completed changes.
Order and fulfillment communications are separate from marketing permission. Accepting the ordering terms or acknowledging this privacy notice does not subscribe you to marketing.
Other websites and services
The app includes links to our website and Instagram and can open your messaging app to contact us. Those services have their own data practices.